{"id":25189,"date":"2021-11-07T16:00:59","date_gmt":"2021-11-07T10:00:59","guid":{"rendered":"https:\/\/www.themerally.com\/?p=25189"},"modified":"2022-03-23T13:22:56","modified_gmt":"2022-03-23T13:22:56","slug":"create-ticket-system-in-wordpress","status":"publish","type":"post","link":"https:\/\/www.themerally.com\/create-ticket-system-in-wordpress\/","title":{"rendered":"How to Create a Ticket System in WordPress"},"content":{"rendered":"
If your website is built with WordPress and related to an online service like hosting, consulting, online courses, virtual product sales, then a WordPress support ticket system<\/strong> will come in handy. A solid WordPress ticket system can help you to provide the customer service that consumers expect from online businesses.<\/p>\n Right now I will explain to you what this ticketing system consists of, and how you can apply it to your WordPress website.<\/p>\n <\/p>\n In order not to get involved, you can change the concept of the Ticketing System with <\/span>Customer Support<\/span><\/strong>. So you will see more clearly what it is about.<\/span><\/p>\n What is usually done in customer support is to solve your users’ doubts or technical problems, either through phone calls, email, social networks, or live chat.<\/span><\/p>\n <\/p>\n But of course, if you have many clients, you may find yourself overwhelmed by emails, or that you spend a large part of your day searching your inbox for an old email to retrieve an answer already given to another client.<\/span><\/p>\n The best thing is to cover your back and look for an orderly system, which allows you to take care of many support requests simultaneously and know what you have said to whom and when.<\/span><\/p>\n So to summarize, think about that concept to define a ticketing system for online support:\u00a0<\/span>a well-organized support system.<\/span><\/strong><\/p>\n And when it comes to implementing it in WordPress, as we will see below, you can do it in several ways. One of them is the one we see in this article.<\/span><\/p>\n Thanks to using a ticket system, as mentioned above, you will have everything very well organized. But in addition, you will be able to:<\/span><\/p>\n And many other advantages that, depending on the type of service you provide, will be adapted to a greater or lesser extent to the customer support you offer.<\/span><\/p>\n I must act a bit as a devil’s advocate and mention the disadvantages of setting up a ticket system in WordPress.<\/span><\/p>\n <\/p>\n One of the elements that I consider very necessary when complementing the support you give on your WordPress website is to have a page dedicated to writing\u00a0<\/span>Frequently Asked Questions<\/span><\/strong>\u00a0and an\u00a0<\/span>Information Center<\/span><\/strong>\u00a0related to the product or service you offer.<\/span><\/p>\n In this Information Center or Knowledge Base, tutorials and articles are collected to help the customer in the first instance. To <\/span>save them having to open support tickets<\/span><\/strong>\u00a0and you having to answer them.<\/span><\/p>\n Having already clear the concept that I cover in this article, I will now explain the great difference<\/strong>\u00a0that there is when\u00a0choosing a specific\u00a0<\/strong>ticket\u00a0<\/strong>system<\/strong>\u00a0for your website made in WordPress.<\/p>\n <\/p>\n \u00a0First of all, it is the one I want you to forget from now. Sorry, but it is reality.<\/span><\/p>\n One of the main mistakes made by newbies is to use awesome pre-defined templates, predesigned, with integrated plugins, and dependent on a semi-professional developer, whose objective is to increase sales and profit.<\/span><\/p>\n There are some beautiful templates, with a ticket system already integrated into them, and with thousands of sales, in the marketplace of the moment.<\/span><\/p>\n These templates are very tempting, but I do not recommend them because if you need or decide to change the appearance of your website, you will have to completely change the ticket system since your current system will be directly dependent on the template you use installed. Do you see the trap? So, you have to be very careful when\u00a0<\/span>you choose a theme<\/span><\/a>\u00a0for your project.<\/span><\/p>\n <\/p>\n One option to consider is using a SaaS. This type of solution will allow you to free yourself from maintaining it, and you will be able to integrate it with your WordPress website since they usually always have a plugin for this purpose.<\/p>\n Of course, you will have to pay a monthly fee to be able to use this service. I see this solution more focused on large companies, which require a powerful support system, and focused on large teams.<\/p>\n <\/p>\n Ah! The best for the end!<\/span><\/p>\n As you may have guessed, this is the best option to integrate a\u00a0<\/span>sound ticket system in WordPress.\u00a0<\/span><\/strong>If you are a single person in your business or a small team, it is the best thing you can implement, at least to start.<\/span><\/p>\n There are excellent options out there when it comes to plugins for ticketing.<\/span><\/p>\n My recommendation is that you look for, whatever plugin you end up with,\u00a0<\/span>simplicity, ease of use<\/span><\/strong>,\u00a0<\/span>and maintenance.\u00a0<\/span><\/strong>All fantastic, for all types of audiences and needs.<\/span><\/p>\n I invite you to enter their websites and compare them with each other because it all depends on the level of complexity you are looking for customer support through tickets, your product, or service.<\/span><\/p>\n But I’m going to bring you some solutions in the form of\u00a0<\/span>free WordPress support ticket system plugins<\/span><\/strong>, simple, that works, and that I love.<\/span><\/p>\n <\/p>\n This plugin is not one of the best known, barely 700+ active installations.<\/p>\n But it achieves what I seek to communicate in this article: that you\u00a0do not always have to invest a lot of money or time in having a system that works,<\/strong>\u00a0even if it is to test if you need a ticket system for your WordPress.<\/p>\n The WP Ticket plugin<\/strong> has a free version and a paid version.<\/p>\n With the free one, you will be able to:<\/p>\n And the premium features, it is not my turn to sell them to you, but I imagine they will be worth trying if you have already used the free version of the plugin, and you see that you need more configurations and paid features.<\/p>\n Visit the Customer Service Software & Support Ticket System<\/a> Plugin.<\/p>\n <\/p>\n Zendesk is another popular customer support and business ticket system. It supports teams, multiple products, documents, and works great with WordPress-based sites.<\/p>\n Zendesk for WordPress allows you to seamlessly integrate the Zendesk customer support system into your WordPress site.<\/p>\n It allows registered users of your WordPress site to access the helpdesk without changing accounts. You can see your posts in your WordPress dashboard. You can even turn comments into support tickets.<\/p>\n The plugin also allows you to add the Zendesk Dropbox tab to any page on your WordPress site.<\/p>\n Visit the Zendesk Support for WordPress<\/a> Plugin<\/p>\n <\/p>\n WPHelpDesk is a premium WordPress help desk plugin.\u00a0It integrates into your WordPress site. You can use this plugin in any WordPress theme. By using this plugin, you get unlimited agents, email notifications, a ticket system, file and media uploads, and custom fields.<\/p>\nWhat is a Ticket System in WordPress?<\/strong><\/h2>\n
Advantages of a Ticket System for WordPress<\/strong><\/h3>\n
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Disadvantages of the WordPress Ticket System<\/strong><\/h3>\n
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An Extra for Ticketing System: The Knowledgebase<\/strong><\/h3>\n
Ticketing with a Theme, a SaaS, or a Plugin?<\/strong><\/h2>\n
Ticket System with a WordPress Theme<\/strong><\/h3>\n
Ticket System Using SaaS and WordPress Integration<\/strong><\/h3>\n
Ticket System Using Native Plugin<\/strong><\/h3>\n
1. WP Ticket Plugin<\/strong><\/h2>\n
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2. Zendesk Support for WordPress<\/strong><\/h2>\n
3. WPHelpDesk<\/strong><\/h2>\n